Facility-Level Implementation

Strategies to facilitate smooth product rollout and transition

​Smooth product rollout and transition requires programs to plan ahead and develop tools and mechanisms, such as product memos which describe the key features of products and how they should be used, job aides, such as wall chart algorithms to decide if a patient is eligible for a new product, and trainings, to ensure effective uptake of new products. It is also critical that new products are integrated into existing systems for ordering and reporting, and patient information systems.

Facility-Level Implementation Checklist

Develop national rollout plans that define activities for phase-in and monitoring of product introduction, with clear timelines, and roles and responsibilities across Ministry of Health (MoH) and partners


Develop and implement product introduction tools, including product memos, job aides, patient information guides


Update stock monitoring tools (e.g. CHAI National Stock Status Dashboard), ordering forms, and patient management systems to include new products


Develop a comprehensive rollout plan (e.g. CHAI Product Rollout Planning Template) that clearly defines targets, timelines and roles and responsibilities across stakeholders


Disseminate and implement the rollout plan working with key stakeholders at the national, regional, and facility levels


Educate health care providers, patients, and civil society about the benefits and characteristics of new products so that they can better understand their treatment

Incorporate supervision of appropriate prescribing and use of the new product within ongoing training and mentorship activities at facilities

Use the links below to download the entire HIV New Product Introduction Guide 
or the Facility-Level Implementation chapter only

Facility-Level Implementation Tools and Resources

The tools and resources below are intended to support the management and coordination of product phase-in as rollout activities take place at the facility level.  Facility level rollout should be implemented in accordance with the national rollout strategy and plan developed during the national rollout planning exercise.  Facility-level rollout can be time and labour intensive, and coordinated activities and messaging across MoH, implementing partners, community advocates and other stakeholders is critical to successful implementation.

Featured Resources: CHAI Product Rollout Planning Template

The CHAI Product Rollout Planning Template is designed to provide a skeleton for MoHs and implementing partners to map out and document the key activities, milestones, and timelines required to implement product introduction plans. The tool is designed as a template for MoHs to add the relevant activities and milestones for their context; however, some key steps and milestones are included for consideration.


Resources for Dolutegravir (DTG) and Tenofovir Disoproxil Fumarate/Lamivudine/Dolutegravir (TLD) Rollout


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pDTG Resources

These facility-level resources are intended to help introduce and implement the optimal pDTG product:

Pediatric and Lopinavir/ritonavir (LPV/r) Oral Pellets & Granules Job Aides


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HIV i-Base is a treatment activist group based in London, UK. The organization is committed to providing timely and up to date information about HIV treatment to HIV-positive individuals and to health care professionals. This includes technical and non-technical publications (all also available online, many in other languages) and a Q&A service (by phone, email and online). All resources are produced by and with the involvement of HIV positive people and are reviewed by a medical advisory group, and can be made available for adaption to support the needs of local rollout and training, on request:

HIV i-Base Resources


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Resources for Sexual and Reproductive Health Integration

Resources for countries integrating HIV and sexual and reproductive health (SRH) services and family planning (FP):